Return and Refund Policy

REFUND AND RETURN POLICY

We have a return policy of 72 hours. If your item is unopened and still in the box, and has a factor fault you can return it and exchange it for a new item or get a refund. Please note we do not refund for change of mind. 

To be eligible for a return, your items are unopened in original packaging or have never been used.

CANCELLED ORDERS:

If you choose to cancel your order, there is a 30% is cancelation fee for any cancellation after full payment.

To start a return, you can contact us at info@roshe.com.au Please note that returns
will need to be sent to the following address: 143 Bridge Rd, Richmond, Victoria
3121, Australia.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@roshe.com.au

RETURN METHOD:

Your option to send us your return: In-store

HOW CAN YOU GET YOUR RETURN SHIPPING LABEL

Defective Product -
Download and Print
Customer Remorse -
Customer Responsibility

OUR FEES FOR RETURN OR REFUND OF AUSTRALIA

Damages and issues (Defective Products)
Please inspect your order upon reception and contact us immediately if the item is
defective or damaged or if you receive the wrong item so that we can evaluate the issue
and make it right. For defective products return is full free shipping. This means
your shipping fee is AUD 0.00 and the Re-stocking fee is AUD 0.00.

CUSTOMER RESPONSIBILITY

Please inspect your order upon reception and contact us immediately if the item that you purchase by mistake doesn’t need any more or if the wrong products are so that we can evaluate the issue and make it right. For your remorse products, you have to bear a certain amount for return shipping. You will bear the Actual cost of return shipping.

The Re-stocking fee is AUD 0.00. 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and
once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if
the refund was approved or not. If approved, you’ll be automatically refunded on your
original payment method within 10 business days. Please remember it can take some
time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please
contact us at info@roshe.com.au

Contact Us:
Address: 143 Bridge Rd, Richmond, Victoria 3121, Australia
Phone Number: +61 413 201 955
E-mail: info@roshe.com.au