REFUND AND RETURN POLICY
We want you to be confident when shopping with Roshe Gallery. Please review our return and refund policy below before making your purchase.
Returns
We accept eligible returns within 14 days of delivery.
To be eligible for a return, the item must be unused, in its original condition and, where applicable, in its original packaging.
Roshe Gallery does not offer returns, exchanges or refunds for change of mind, incorrect selection, or where an item does not fit in the intended space. We recommend checking all product dimensions carefully before placing your order.
This does not affect your rights under the Australian Consumer Law.
Faulty, Damaged or Incorrect Items
Please inspect your order when it arrives.
If your item is faulty, damaged during delivery, or you receive an incorrect item, please contact us as soon as possible at info@roshe.com.au.
Please include your order number, a description of the issue and photographs of the item and packaging where relevant. We will assess the issue and advise you of the appropriate next steps.
If an item is confirmed to have a fault, defect or other issue covered by the Australian Consumer Law, we will provide an appropriate remedy, which may include a repair, replacement or refund depending on the circumstances.
How to Request a Return
To request a return, please contact us or email info@roshe.com.au within 14 days of receiving your order.
Please do not return an item before contacting us. Returns sent without prior approval may not be accepted.
Approved returns should be returned to:
Roshe Gallery
75A Ashley Street
Braybrook VIC 3019
Australia
We will provide return instructions once your request has been reviewed and approved.
Return Shipping
For approved returns relating to a faulty, damaged or incorrect item, Roshe Gallery will provide instructions regarding return shipping or collection as appropriate.
For any other return that Roshe Gallery agrees to accept, return shipping and any associated costs will be discussed with you before the return is authorised.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If a refund is approved, it will be processed back to your original payment method. Please allow additional time for your bank or payment provider to process and display the refund.
Original delivery fees are generally non-refundable unless required under the Australian Consumer Law.
Cancelled Orders
If you wish to cancel an order, please contact us as soon as possible at info@roshe.com.au.
If your order has already been processed, dispatched or prepared for delivery, cancellation may not be possible. We will advise you of the available options when you contact us.
Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy available to you under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified.
Contact Us
If you have any questions regarding a return, refund, damaged item or your order, please contact us:
Email: info@roshe.com.au
Address: 75A Ashley Street, Braybrook VIC 3019, Australia
