Shipping and Delivery Policy

Shipping Policy

As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your payment. 

“At Roshe Gallery, our goal is to provide you with the best shipping options, no matter where you are. Our mission every day is to deliver to customers across Australia and make sure that you deserve the most quality levels of responsiveness at any time”

Once an order has been submitted, you will be provided order status and shipping information and receive the tracking number (via email) once your order has been shipped.

Shipping Charges

We offer flat rate shipping to metropolitan Melbourne. For interstate or overseas orders please contact us for a shipping quote. 

Order Acceptance & Pricing

Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order. In order to avoid any fraud with credit or debit cards, we reserve the right to obtain validation of your payment details before providing you with the product and to verify the personal information you shared with us. This verification can take the shape of an identity, place of residence or banking information check. We reserve the right to proceed to direct cancellation of an order for which we suspect a risk of fraudulent use of credit or debit card. We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.

Every effort is made to dispatch your order as soon as possible. All orders are processed after placing the order.

Handling, Transit, and Order Cut-off Time for Australia.

Handling time: 1-3 Days (Monday to Friday)

Transit time: 2-8 Days (Monday to Friday)

Cut Off Time: 5.00 PM

All orders ship the same day if placed before 5.00 PM (Australian Eastern Standard Time)

What happens after I place an order?

You'll receive a confirmation email from us after your order is placed containing your order number and your order receipt. Your order will typically ship out within 2-8 business days (not including holidays). Products that have customizations will take longer to ship out.

Please check your spam folder for the confirmation email if you don't see it in your inbox.

If you don't receive a confirmation email, please email info@roshe.com.au with the subject line "Order Confirmation Not Received" and someone from our team will get in touch with you.

We will reach out to you separately for items of a custom nature to ensure the proper customizations are applied. These items will only be processed and shipped out after we receive the customizations.

Which carriers do you ship with?

We use DHL or Pack and Send to deliver the product.

How do I check the status of my order?

Simply track your order using the tracking number we provide you through email. If you haven't received a tracking number after 7 business days, please email info@roshe.com.au and we will assist you from there.

Contact Us

Address: 143 Bridge Rd, Richmond, Victoria 3121, Australia

Phone Number: +61 413 201 955

E-mail: info@roshe.com.au